Policies & Procedures

Policy Summary Sheet 1: Rights & Responsibilities
At KC Empowerment, every person is empowered to understand and exercise their legal and human rights. We respect and actively promote these rights both internally and to the broader community. Our Welcome Pack includes relevant information and resources, such as the United Nations Convention on the Rights of Persons with Disability and contacts for advocacy organisations. Participants are expected to respect the privacy and dignity of others, communicate their needs effectively, and take responsibility for their decisions. Detailed policy information is available in our Policy and Procedure Manual.

Policy Summary Sheet 2: Participation and Inclusion
KC Empowerment supports everyone's involvement in community and social life, tailoring opportunities for meaningful participation and fostering an inclusive culture. We engage participants in individual planning meetings, conduct annual surveys, and hold forums to gather feedback. This collaborative approach ensures that our services reflect the diverse needs and preferences of those we serve. Further details can be found in our Policy and Procedures Manual.

Policy Summary Sheet 3: Individual Planning & Outcomes
We prioritise personalised support that respects each person's right to shape their services and outcomes. Our approach centers on individual decision-making, using person-centered tools to help participants realise their aspirations. We consider each individual's cultural, linguistic, and religious background in our planning processes, ensuring dignity and choice at every step. More information is outlined in our Policy and Procedure Manual.

Policy Summary Sheet 4: Complaints and Feedback

KC Empowerment treats all complaints seriously, maintaining confidentiality and ensuring fair treatment throughout the resolution process. Participants can easily access information on how to lodge complaints and are supported through every
step, including referrals to external agencies if needed. Our procedures aim for timely resolutions without fear of retribution. Detailed guidelines are provided in our Policy and Procedures Manual.

Policy Summary Sheet 5: Service Access and Exit
We assist individuals in accessing needed services transparently and fairly, respecting diverse backgrounds and needs. Our processes for entering or exiting services are
clearly outlined, and we continuously seek feedback to improve accessibility and responsiveness. Further information is available in our Policy and Procedures Manual.

 

Policy Summary Sheet 6: Governance
Strong governance at KC Empowerment ensures high-quality service delivery aligned with legal standards and best practices. We engage stakeholders in shaping our policies and services, maintaining robust risk management, and adhering to all
regulatory requirements. Details on our governance practices can be found in our Policy and Procedures Manual.
 

Policy Summary Sheet 7: Participant Advocacy
We recognise the importance of advocacy in supporting participants' rights and inclusion. KC Empowerment supports the use of advocates to ensure that participants' voices are heard and respected in all aspects of service delivery. Information about advocacy services and participants' rights to advocate involvement is regularly provided and documented. More information is available in our Policy and Procedures Manual.

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Policy Summary Sheet 8: Privacy and Confidentiality
KC Empowerment commits to protecting the privacy and confidentiality of all personal information, complying with relevant privacy laws and standards. We use personal data solely for intended purposes and ensure secure handling and disposal when no longer needed. Detailed practices are outlined in our Policy and Procedures Manual.

Policy Summary Sheet 9: Participant Incident Management
Our incident management system is designed to address and mitigate any situations that may cause harm or distress. Participants are encouraged to report incidents immediately, with support available to assist in reporting and resolving issues. Our comprehensive approach includes investigation, risk assessment, and corrective actions to prevent recurrence, detailed in our Policy and Procedure Manual.